Tag: customer centricity
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The customer still isn’t king in telecom-land
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
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What every CEO should be discussing today
Putting people back into the heart of business, and seeing work as a verb not a noun are essential for organisations to thrive
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How you can tell your digital transformation is on the wrong track
Too many so-called digital transformation projects are really IT renewal in digital clothing.
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Are we there yet? Why it's time to consign digital transformation to history
Saying you’re digitally transforming in 2019 is like saying you power your company with steam
