Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
Or what we haven’t learnt from 3G and 4G
New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
CSPs need to act now to avert a customer experience disaster
