Tag: customer lifecycle
The insanity of 5G
Or what we haven’t learnt from 3G and 4G
Are telcos really set to abandon personalisation?
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
The Bill is Dead: Long Live the Bill!
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
Telecoms through the looking glass: bad deals, bad data, bad customer service
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
Forget Brexit, what you need to worry about is Botaggedon
There are great benefits to service providers in deploying bots – but only if they do it wisely.