Tag: customer
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COVID-19 is accelerating CSP digital transformation
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
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4 types of workers set to benefit from the nanobusiness opportunity
The nanobusiness sector will be the catalyst for economic recovery post-COVID 19 but who will participate in it?
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Is the industry ready for new Ofcom end-of-contract regulations?
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
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Why you should forget customer journeys
Moving beyond silos of customer experience means creating a coherent digital experience.
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A common pitfall: seeing digital experience as better customer service
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.
