Tag: digital enterprise
-
Are we there yet? Why it's time to consign digital transformation to history
Saying you’re digitally transforming in 2019 is like saying you power your company with steam
-
The benefits and perils of deploying AI
While a useful tool, AI is not a panacea for all an organisation’s ills
-
Why you should forget customer journeys
Moving beyond silos of customer experience means creating a coherent digital experience.
-
A common pitfall: seeing digital experience as better customer service
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.
-
Do you know the difference between DX, UX and CX?
DX, CX and UX are the buzz words of the moment. How are they related?