Tag: digital enterprise
Are we there yet? Why it's time to consign digital transformation to history
Saying you’re digitally transforming in 2019 is like saying you power your company with steam
The benefits and perils of deploying AI
While a useful tool, AI is not a panacea for all an organisation’s ills
Why you should forget customer journeys
Moving beyond silos of customer experience means creating a coherent digital experience.
A common pitfall: seeing digital experience as better customer service
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.
Do you know the difference between DX, UX and CX?
DX, CX and UX are the buzz words of the moment. How are they related?