Tag: DX
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Want to know the secret of telecoms success in the next 10 years? Here’s what Jeff Bezos reckons
CSPs often chase change. You might say that’s inevitable as innovative tech companies. But according to Jeff Bezos, focusing on fundamentals that don’t change is actually the key to success
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Want to optimise the digital experience? You better pay attention to the small print
Lightico brings out new offering to improve the process of communicating T&Cs
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Episode 7 – Customer Experience Focus
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
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Why you should forget customer journeys
Moving beyond silos of customer experience means creating a coherent digital experience.
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A common pitfall: seeing digital experience as better customer service
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.
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Do you know the difference between DX, UX and CX?
DX, CX and UX are the buzz words of the moment. How are they related?