Asia has lagged behind in its adoption of chatbots, but is now catching up fast. Teresa Cottam looks at what’s happening in the region.
Teresa Cottam argues that as we move to a new hybrid work model we shouldn’t just adapt the old office norms without re-examining whether they’re useful
A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right
The New Normal has seen a rise in new terminology. Not all of it is useful
Putting people back into the heart of business, and seeing work as a verb not a noun are essential for organisations to thrive
The nanobusiness sector will be the catalyst for economic recovery post-COVID 19 but who will participate in it?
Tech diversity initiatives are still not that diverse, focusing too much on young people and ignoring the needs of older workers
Government needs to ignore Digital Luddites, quickly agree an ethical framework and retrain workforce
Human-based customer engagement still a critical factor for success
Why workplace culture is essential to creating engaged workforces
