Tag: end of contract
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The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
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Ofcom pushes for fairer pricing for UK customers
Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) now £13 per month, which is £2 lower than in 2018. Although the report focuses on what UK consumers pay […]
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Is the industry ready for new Ofcom end-of-contract regulations?
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
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Are you ready for Ofcom's new proposals on out-of-contract notifications?
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.