The rise of the machine – Asia style
Asia has lagged behind in its adoption of chatbots, but is now catching up fast. Teresa Cottam looks at what’s happening in the region.
What does ‘smart’ really mean in the New Normal, and does it make us more productive?
Teresa Cottam argues that as we move to a new hybrid work model we shouldn’t just adapt the old office norms without re-examining whether they’re useful
Don't let birthday blues ruin your employee experience
Why workplace culture is essential to creating engaged workforces
Why 'contact us' is a digital no-no
‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers
Morrisons case sends shudders around UK enterprise market
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
Digital transformation or digital silo? Why digital should not be just another technology refresh
Digital transformation is failing because it’s being used simply as an excuse for IT renewal or resulting in marketing-led ‘digital skins’. To succeed, it needs to fundamentally alter the DNA of B2B service providers.