Asia has lagged behind in its adoption of chatbots, but is now catching up fast. Teresa Cottam looks at what’s happening in the region.
Teresa Cottam argues that as we move to a new hybrid work model we shouldn’t just adapt the old office norms without re-examining whether they’re useful
Why workplace culture is essential to creating engaged workforces
‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
Digital transformation is failing because it’s being used simply as an excuse for IT renewal or resulting in marketing-led ‘digital skins’. To succeed, it needs to fundamentally alter the DNA of B2B service providers.
