Giffgaff

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Customer experience, Digital service providers Teresa Cottam May.10.2021

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

Customer experience, Market intelligence Teresa Cottam Jul.22.2020

The customer still isn’t king in telecom-land

Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?

Market intelligence Morgan Lewis Feb.10.2020

Good news for Telecoms & Media as it bucks the trend on CSAT

Sector is only one to improve on January 2019 scores

Customer experience, Market intelligence, Opinion Morgan Lewis Jul.07.2018

Telecoms still trailing on customer satisfaction

Sector is second worst overall. MVNOs perform better than network operators