Tag: NPS
-
The hard truth about digital trust
A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right
-
Episode 7 – Customer Experience Focus
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
-
Four words that transform relationships. Do you know what they are?
B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.