Tag: Ofcom

Ofcom pushes for fairer pricing for UK customers

Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) […]

Is the industry ready for new Ofcom end-of-contract regulations?

New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?

Transforming technology doesn’t transform relationships

Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.

Are you ready for Ofcom’s new proposals on out-of-contract notifications?

New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.

PWC sounds the death knell of the fixed line phone business

PWC announces it will move from using desktop phones to mobiles. This highlights a growing trend of fixed-mobile substitution which B2B providers need to respond to.