packages

Tags: packages

IoT and smartspaces, Research Teresa Cottam Sep.04.2020

B2C – why there’s no such thing (and what you need to do about it)

With a complimentary Green Paper on the emerging Lifespace opportunity
Customer experience, Digital transformation, Research Morgan Lewis Jul.15.2020

COVID-19 is accelerating CSP digital transformation

New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
Customer experience, Opinion Morgan Lewis Jun.05.2020

Voice isn't going to save us, unless it's monetised

People like to talk – the challenge is how to (re)capture that value
Billing, bundling & pricing, Customer experience Teresa Cottam May.15.2020

Charging for the 24 carat network: what QoS-based pricing means

Quality of service is being pushed as the new model for monetising 5G but is it viable?
Customer experience, Digital service providers Morgan Lewis May.13.2020

Sky points the way to the data highground

But service providers innovate tariffs to change perceptions and improve customer engagement?
Customer experience, Key trends & innovation Morgan Lewis Jan.13.2020

Ofcom pushes for fairer pricing for UK customers

Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) now £13 per month, which is £2 lower than in 2018. Although the report focuses […]
Key trends & innovation, Market intelligence, Opinion Morgan Lewis Oct.25.2019

UK pricing and packaging update

Price hikes, unlimited deals, limited-time discounts – a round up of what’s happening in broadband pricing and bundling in the UK
Customer experience Morgan Lewis Oct.21.2019

Telecoms through the looking glass: bad deals, bad data, bad customer service

Customer journeys need work, with too much focus still being placed on acquisition rather than retention
Opinion Morgan Lewis Sep.09.2019

What B2B telcos can learn from automotive manufacturers

Automotive firms have moved beyond products to experience-oriented service

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