Tag: regulator
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Digicel exits Panamanian market
Following the merger of Cable & Wireless Panama with Claro, the company says the market is no longer competitive for smaller players
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The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
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If you Spamalot it's going to cost you – ask Optus
B2B service providers needs to ensure that all their communications are compliant with anti-spamming laws
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Ofcom pushes for fairer pricing for UK customers
Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) now £13 per month, which is £2 lower than in 2018. Although the report focuses on what UK consumers pay […]