regulator

Tags: regulator

Digital service providers, M&A Teresa Cottam Apr.07.2022

Digicel exits Panamanian market

Following the merger of Cable & Wireless Panama with Claro, the company says the market is no longer competitive for smaller players
Billing, bundling & pricing, Customer experience Teresa Cottam Dec.16.2020

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
Customer experience, Cybersecurity, privacy and trust Morgan Lewis Feb.12.2020

Dawes new Head of Ofcom, as the regulator adds the policing of social media to its remit

Regulator handed the role as government considers Online Harms Bill
Cybersecurity, privacy and trust, Market intelligence, Opinion Morgan Lewis Feb.06.2020

If you Spamalot it's going to cost you – ask Optus

B2B service providers needs to ensure that all their communications are compliant with anti-spamming laws
Customer experience, Key trends & innovation Morgan Lewis Jan.13.2020

Ofcom pushes for fairer pricing for UK customers

Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) now £13 per month, which is £2 lower than in 2018. Although the report focuses […]

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