Tag: relationships
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Four words that transform relationships. Do you know what they are?
B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.
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No-one likes anonymous
Too many companies fail at the first level of personalisation. Here’s why.
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Are you ready for Ofcom's new proposals on out-of-contract notifications?
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.
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Trust builds relationship and revenues
Trust takes B2B service providers out of the discounting game. 90% of customers believe a trusted brand delivers high quality and most are prepared to pay more for that.