Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
Or what we haven’t learnt from 3G and 4G
New packages, prices and lots of change make customer communications more important than ever
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
EY study finds enterprises still cautious about 5G
NHS will trial shared data records and launch a data lab to look at re-use of anonymised data records
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
NTT report reveals under 30s have a very different view to cybersecurity to their older colleagues
