Tag: service providers

Four words that transform relationships. Do you know what they are?

B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.

Aptilo rolls out new service to support enterprise IoT use cases

Vendor says new service enables operators to put enterprise customers in the driving seat

ENISA outlines new cybersecurity rules for service providers and OTTs

Rules will be extended to OTT services, will promote cross-authority and cross-border co-operation and will mandate encryption

Transforming technology doesn’t transform relationships

Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.

No-one likes anonymous

Too many companies fail at the first level of personalisation. Here’s why.