Tag: small business

Are segmentation mistakes costing your business millions?

Don’t let internal divisions stand in the way of improved revenues and happier customers

Four words that transform relationships. Do you know what they are?

B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.

Enreach expands UK presence

Buys Midlands-based B2B reseller Network Telecom

Transforming technology doesn’t transform relationships

Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.

The benefits and perils of deploying AI

While a useful tool, AI is not a panacea for all an organisation’s ills

Are you ready for Ofcom’s new proposals on out-of-contract notifications?

New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.

Cloud giants are growing impressively, but customers are overpaying for services

Cloud customers are overpaying by $10 billion a year, presenting a great opportunity for B2B service providers.

Have you incorporated the share economy into your strategy?

Access rather than ownership is a key trend – how is your business supporting this?

Comcast, CenturyLink and Zayo suffer outages

Major outage at Comcast points to opportunity to build business continuity services for SMEs

Why you should forget 5G (for now)

With even network equipment providers becoming more sceptical, is there a business case for 5G?

The UK stinks at cyber security. Which is great news for B2B service providers

Enterprises set to increase their spending on network-level and mobile security .

Are you incorporating SIMO into your B2B strategy?

As SIM-only deals become an increasingly large feature of the mobile market, B2B service providers need to understand and incorporate the trend into their offerings