small business

Tags: small business

Are segmentation mistakes costing your business millions?

Don’t let internal divisions stand in the way of improved revenues and happier customers

Four words that transform relationships. Do you know what they are?

B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.

Enreach expands UK presence

Buys Midlands-based B2B reseller Network Telecom

Transforming technology doesn't transform relationships

Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.

The benefits and perils of deploying AI

While a useful tool, AI is not a panacea for all an organisation’s ills

Are you ready for Ofcom's new proposals on out-of-contract notifications?

New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.

Cloud giants are growing impressively, but customers are overpaying for services

Cloud customers are overpaying by $10 billion a year, presenting a great opportunity for B2B service providers.

Have you incorporated the share economy into your strategy?

Access rather than ownership is a key trend – how is your business supporting this?

Most small firms have no business continuity plans. Here's why that's good news for B2B service providers

B2B service providers have an opportunity to address a willing but untapped market

Virgin Media puts a little more Voom into its SME business offering

VMB adds handsets from Apple and Samsung to its Voom offering

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