New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
People like to talk – the challenge is how to (re)capture that value
Quality of service is being pushed as the new model for monetising 5G but is it viable?
But service providers innovate tariffs to change perceptions and improve customer engagement?
To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.