Tag: Tesco Mobile
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Why a policeman’s lot is not a happy one (aka personalised support 101)
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable
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Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
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The customer still isn’t king in telecom-land
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
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Ireland's telecoms industry comes together to agree billing flexibility
Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis
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Good news for Telecoms & Media as it bucks the trend on CSAT
Sector is only one to improve on January 2019 scores
