Tesco Mobile

Tags: Tesco Mobile

Giffgaff bucks roaming trend

MVNO adjusts fair use limit for roamers but keeps roaming free

Why a policeman’s lot is not a happy one (aka personalised support 101)

Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

The customer still isn’t king in telecom-land

Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?

Ireland's telecoms industry comes together to agree billing flexibility

Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis

Good news for Telecoms & Media as it bucks the trend on CSAT

Sector is only one to improve on January 2019 scores

Telecoms still trailing on customer satisfaction

Sector is second worst overall. MVNOs perform better than network operators

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