Tag: training
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Altice moves revenue mgt to the Cloud – with a little help from Netcracker
Operator will work with Netcracker to move its BSS to the cloud
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It’s not all gloom – some industries are booming and hiring
Grocers are recruiting huge numbers of staff and ICT firms plan to upskill recruits to fill the gaps
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Orange invests EUR1.5 billion to train staff, but goes soft on engagement skills
Human-based customer engagement still a critical factor for success