Tag: trust

Transforming technology doesn’t transform relationships

Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.

Morrisons case sends shudders around UK enterprise market

High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.

Trust me – I’m a telco

We’re operating in a trust economy, but how well is your brand doing?

Trust builds relationship and revenues

Trust takes B2B service providers out of the discounting game. 90% of customers believe a trusted brand delivers high quality and most are prepared to pay more for that.

The UK stinks at cyber security. Which is great news for B2B service providers

Enterprises set to increase their spending on network-level and mobile security .

Four words that transform relationships. Do you know what they are?

B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.