Tag: UK
Transforming technology doesn’t transform relationships
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
Why no more paper bills is both a problem and an opportunity
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
Are you ready for Ofcom’s new proposals on out-of-contract notifications?
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.
Digital transformation or digital silo? Why digital should not be just another technology refresh
Digital transformation is failing because it’s being used simply as an excuse for IT renewal or resulting in marketing-led ‘digital skins’. To succeed, it needs to fundamentally alter the DNA of B2B service providers.
What’s the real difference between Manchester and Sheffield? You’re more likely to get paid on time in Manchester
FreeAgent reveals the results of a study of microbusiness payments, revealing big problems for UK SMEs.
Public sector update: Australians disappointed, Brits increasingly satisfied, Estonians already digital
Find out how e-government is progressing in Australia, UK and Estonia
Telecoms still trailing on customer satisfaction
Sector is second worst overall. MVNOs perform better than network operators
