working from home

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Business in the New Normal: New customer expectations require new digital experiences

New packages, prices and lots of change make customer communications more important than ever

Working at home set to get more expensive as BT claws back the cash

Raises prices across the board and limits its “unlimited” mobile data plans even more

B2C – why there’s no such thing (and what you need to do about it)

With a complimentary Green Paper on the emerging Lifespace opportunity

Hybrid workforce – another pointless term

The New Normal has seen a rise in new terminology. Not all of it is useful

What every CEO should be discussing today

Putting people back into the heart of business, and seeing work as a verb not a noun are essential for organisations to thrive

Cyber resilience must prioritise the user

Kevin Bailey looks at how organisations can secure their operations in the new normal of remote and distributed workforces

Mavenir rolls out new contact centre -as-a-service features

Features support more distributed working of CSRs

4 types of workers set to benefit from the nanobusiness opportunity

The nanobusiness sector will be the catalyst for economic recovery post-COVID 19 but who will participate in it?

Are segmentation mistakes costing your business millions?

Don’t let internal divisions stand in the way of improved revenues and happier customers

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