In this issue of our podzine we explore the stabilisation of the industry after COVID-19 – talking about business model innovation, rural network strategy and the digital divide and opportunities from WiFi 6E and nanobusinesses. The podzine is designed to be streamed or downloaded for you to listen to offline. To jump to an individual interview see the start points provided.

Dominic Smith from Cerillion
Talks about business model innovation and how COVID-19 has taught us that rapid business innovation is possible.

Dominic is the Marketing Director at business and operational support systems provider Cerillion. He has been involved in evolving industry standards for billing over the last 20 years, collaborating with key industry forums such as the TM Forum and the GSMA. He holds a BSc in Industrial Mathematics from Loughborough University. For more information see: Cerillion

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Jump to start of interview: 0.48

INCA’s James Saunby
Discusses the role of the independent network sector and the importance of closing the digital divide.

James Saunby is a ‘broadband professional’ – he spliced his first optical fibre in 1987, and has contributed to the development of the IT and telecoms sector in the UK ever since. As Vice Chair of INCA (the Independent Networks Cooperative Association), Fellow of the IET (the Institution of Engineering and Technology), and founder and Consulting Director of GreySky Consulting, James is a recognised contributor in the development of the next generation of broadband networks and services. For more information about INCA see: INCA

JS - INCA_Conference_Newcastle_2017 (95 of 356) (2)[45276]

Jump to start of interview: 14.32

WiFi expert Ben Toner
Shares with us his thoughts about WiFi 6E and how it’s going to create new opportunities. Ben is a recognised thought leader in network convergence and has worked with many global network operators, cable service providers and Wi-Fi-first service providers to enhance their carrier-grade Wi-Fi offering. He provides operators with insights into how devices can select and move between mobile and Wi-Fi networks, and has led innovation teams to create solutions to improve the management of Wi-Fi selection when converging Wi-Fi and cellular services.

Ben headshot
Jump to start of interview: 26.21

Omnisperience Chief Analyst Teresa Cottam is interviewed by Georgina Elrington
On why the nanobusiness opportunity is so important to customer retention and satisfaction, as well as for generating new revenue streams.

Teresa is Omnisperience’s subject matter expert for customer experience, customer service, customer satisfaction, employee experience and the future workplace. She has over 25 years’ experience in the telecoms and technology markets and is a renowned expert on SME and enterprise telecoms. Teresa also has considerable vertical market expertise which she uses to help B2B service providers understand the needs of different types of customers. Teresa is a judge of the GSMA Global Mobile Awards (GloMo’s) for customer experience and enterprise innovation, and for the UK Cloud awards.

Teresa
Jump to start of interview: 45.32

 

Stream or download May podzine

Useful links

Link to March Omnizine

Link to February Omnizine

Link to January Omnizine

Downloadable paper: Green Paper: Segmentation

Posted by Teresa Cottam

Teresa is the Chief Analyst at Omnisperience and has over 25 years' experience in the telecoms and technology markets. She is an expert on SME and enterprise telecoms, and has considerable vertical market expertise. Her research focus lies in helping B2B telecoms firms become more commercially successful by better understanding and meeting their customers' needs. She is a judge of the GSMA Global Mobile Awards (GloMo's) for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

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