The Indonesian operator, Indosat Ooredoo, has selected Ericsson to provide AI-powered managed network operations through the Ericsson Operations Engine. The five-year deal will see Indosat Ooredoo launching Ericsson Operation Engine in July 2020. Ericsson will deploy automation, machine learning and AI technologies to enhance network performance and will manage Indosat Ooredoo’s network operations centre and field maintenance activities across Indonesia. The deal builds on a long-standing collaboration between Ericsson and Indosat Ooredoo in Indonesia which has spanned 2G, 3G, 4G and, more recently, live 5G trials.

Vikram Sinha, Chief Operating Officer, Indosat Ooredoo, says: “Network performance is key for customer satisfaction today, especially in a market like Indonesia, where there is a tech-savvy population as well as an extensive use of apps with high-resolution content. Having made significant network improvements in 2019, we are confident that the deployment of the latest technologies like AI, data analytics and Machine Learning will enable us to better manage the challenges of continued data proliferation and increasing customer expectations.”

Posted by Teresa Cottam

Teresa is the Chief Analyst at Omnisperience and has over 25 years' experience in the telecoms and technology markets. She is an expert on SME and enterprise telecoms, and has considerable vertical market expertise. Her research focus lies in helping B2B telecoms firms become more commercially successful by better understanding and meeting their customers' needs. She is a judge of the GSMA Global Mobile Awards (GloMo's) for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

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