Zetacom is an SI that specialises in the corporate market in the Netherlands, providing communication solutions to healthcare institutions, (semi-)government bodies, corporates and SMEs. Its solutions include business telephony, care alarm systems, voice over WLAN, location determination systems, mobile telephony and unified comms. Over 25% of hospitals and care institutions in the Netherlands use Zetacom’s solutions and services.
To provide greater visibility to its customers, it has now partnered with Irish digital bill presentment vendor Soft-ex. Zetacom will utilise Soft-ex’s unified comms analytics solution to deliver integrated reporting, enabling its customers to view all costs and relevant metrics. In addition, Zetacom will utilise the Soft-ex UC Billing module.
Dick Dompeling, CEO of Zetacom explained, “There’s been a huge increase in homeworking during the pandemic, and with that, a significant increase in Microsoft TEAMS and Mitel MiCollab adoption rates. In the course of this accelerated roll-out of UC platforms, the need to carry out automated analytics and reporting to ensure optimisation of the new infrastructure and performance has become of critical importance. “
Ian Sparling, CEO of Soft-ex, commented that his company is seeing accelerated investment in digitalisation efforts to deliver more effective communication and collaboration. “In the new norm of how we all collaborate and communicate remotely, Soft-ex is at the forefront in delivering advanced UC analytics solutions to ensure infrastructure optimisation, employee efficiencies, customer retention and compliance. Zetacom is a valued partner. We very much look forward to building a strong and lasting relationship with them as we support their business requirements in this very dynamic and exciting unified comms environment.”