UAE quad-play communications provider du has selected Netcracker Digital BSS for its digital transformation programme.
Du is migrating from a legacy system to a unified platform supporting next-generation B2C and B2B services, enhanced customer experience and 5G monetisation. Du will use Netcracker ’s Digital BSS as its new platform, which includes CRM capabilities, revenue management, product management and channel management. Netcracker will also provide professional services to assist with the transformation, including migration and replacement of legacy BSS systems, as well as managed services.
“Our partnership with Netcracker will help us execute our strategy to become a leading digital telco of the future,” said Fahad Al Hassawi, Acting CEO at du. “We need to become more agile and fast paced in the 5G era so we can exceed our customers’ expectations. Netcracker’s state-of-the-art technology will enable us to achieve this.”
“We are extremely proud to have been selected by du for this important BSS and customer engagement transformation project,” said Andrew Feinberg, President and CEO at Netcracker. “By working closely together with such an innovative and ground-breaking company, we look forward to helping du generate new business, access new revenue streams and launch new and differentiated digital services for their customers.”