Author: Teresa Cottam
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Number portability: text-to-switch isn’t working
The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives
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Subtonomy reveals key insights into customer behaviour in Nordics
Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
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Plume reveals device loyalty in Europe and North America
New Plume data suggests Apple is the brand leader in both Europe and the US
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French tourist gets EUR16,000 billshock
CSPs must do more to protect their customers when travelling
