Category: Customer experience
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What every CEO should be discussing today
Putting people back into the heart of business, and seeing work as a verb not a noun are essential for organisations to thrive
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Voice isn't going to save us, unless it's monetised
People like to talk – the challenge is how to (re)capture that value
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Mavenir rolls out new contact centre -as-a-service features
Features support more distributed working of CSRs
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The 3 stages of ICT response to coronavirus crisis
B2B service providers need to be ready for the shift to the next stage of recovery. Includes infographic
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Charging for the 24 carat network: what QoS-based pricing means
Quality of service is being pushed as the new model for monetising 5G but is it viable?