Category: Market intelligence
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Hybrid workforce – another pointless term
The New Normal has seen a rise in new terminology. Not all of it is useful
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The customer still isn’t king in telecom-land
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
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Openet launches Real time Care Insights
Partners with Salesforce to create new Salesforce native solution
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COVID-19 is accelerating CSP digital transformation
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
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What every CEO should be discussing today
Putting people back into the heart of business, and seeing work as a verb not a noun are essential for organisations to thrive
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Will mobile operators provide the key to rebuilding the travel industry?
Tango Telecom’s Rebecca Walsh looks at the future of travel and the consequences for telecoms