Category: Billing, bundling & pricing
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Business in the New Normal: New customer expectations require new digital experiences
New packages, prices and lots of change make customer communications more important than ever
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Why CSPs are investing to transform bill communications
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
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Working at home set to get more expensive as BT claws back the cash
Raises prices across the board and limits its “unlimited” mobile data plans even more
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What you need to know about the coming billquake
CSPs need to act now to avert a customer experience disaster
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Time to regenerate content monetisation?
Colin Mann addresses the thorny issue of content business models.
