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Subtonomy reveals key insights into customer behaviour in Nordics
Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
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Plume reveals device loyalty in Europe and North America
New Plume data suggests Apple is the brand leader in both Europe and the US
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French tourist gets EUR16,000 billshock
CSPs must do more to protect their customers when travelling
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SMSFactory spreads new mobile bill woes
New malware is cleverly designed to avoid spending controls, causing new challenges for mobile service providers
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Globe flashes the cash and opts for Netcracker
Having built trust with customers and partners, Globe has used this to diversify its offering. But its continues to invest in maintaining trust by raising its performance in key areas such as more accurate order fulfilment, smarter service quality monitoring and faster issue resolution
