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Telesur selects Cerillion

Suriname operator will converge its business support systems using support from UK-based BSSOSS vendor Cerillion

Why you need a QNP

Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition

Vodafone UK partners with Digitalk

Selects Digitalk’s platform to support MVNO customers

Vivo selects Ericsson for charging

Extends charging relationship for 6 years

StarNews and MTN bring Black & Sexy TV to Africa

Enabling US content to reach a wider audience in Africa

Rakuten Mobile announces new flexible plan

Latest Rakuten plan flexes with customer usage

GO goes with Cerillion for BSS transformation

Go Malta upgrades its BSS to accelerate its time to market

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed

Cerillion rolls out raft of new features

New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models

Marketers are routinely ignoring one of their best marketing channels. Want to know what that is?

Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose

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