If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.