B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.
The UK Labour party puts full fibre at the heart of its strategy. But sees government not just driving the agenda, but controlling the rollout of digital infrastructure in the UK.
Raises question: who is looking after your best interests?
Millennials versus Perennials: how will the multigenerational workforce affect what you offer business customers?
How does changing employee behaviour and requirements affect B2B service providers?
Too many so-called digital transformation projects are really IT renewal in digital clothing.
As FOMO continues to drive meeting bloat, BlueJeans proposes Smart Meetings and Trello says technology is both an enabler and a distraction
Investment in CEE continues, with 99% of investors saying they would invest again
Automotive firms have moved beyond products to experience-oriented service
Industry points out problems with ambitious government plans
Demand in London forecast to rise 88%
Huawei’s role in European networks continues to be questioned, as EU and GSMA also weigh in.
Saying you’re digitally transforming in 2019 is like saying you power your company with steam
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.