Adds support for broadband and full fibre networks to its customer support platform
Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service
Improves digital experience with technology from Amdocs and Lightico
Subtonomy continues to win customers across the Nordics
Lightico brings out new offering to improve the process of communicating T&Cs
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
Customer experience bottlenecks still throttling good digital experience
Partners with Salesforce to create new Salesforce native solution
Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
