Lightico brings out new offering to improve the process of communicating T&Cs
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
Customer experience bottlenecks still throttling good digital experience
Partners with Salesforce to create new Salesforce native solution
Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
Simple DIY methods to reduce the risk
‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers
There are great benefits to service providers in deploying bots – but only if they do it wisely.
Too many companies fail at the first level of personalisation. Here’s why.