call center

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Vexus Fiber selects Netcracker stack

Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service

BT launches real time digital interaction platform

Improves digital experience with technology from Amdocs and Lightico

Subtonomy wins new Tier 1 deal

Subtonomy continues to win customers across the Nordics

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

Episode 7 – Customer Experience Focus

Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution

Ireland's telecoms industry comes together to agree billing flexibility

Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis

Lightico highlights impact of COVID-19 on businesses’ new digital requirements

Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications

How to reduce the risk of SIM swap attacks

Simple DIY methods to reduce the risk

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