CCaaS

Tags: CCaaS

M&A, Vendors Teresa Cottam Nov.22.2021

Ericsson bets big on enterprise digitalisation – snaps up Vonage for USD6.2 billion

Ericsson targets CPaaS market with acquisition of US vendor

Customer experience, Digital service providers Teresa Cottam Nov.17.2020

Talkdesk partners with BICS

BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers

Customer experience, Digital transformation, Employee and workforce Morgan Lewis Jun.04.2020

Mavenir rolls out new contact centre -as-a-service features

Features support more distributed working of CSRs