Tag: customer experience
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SAP snaps up omnichannel customer engagement provider Emarsys
Buys integrated cloud-based omnichannel marketing platform.
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The Bill is Dead: Long Live the Bill!
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
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Business in the New Normal: New customer expectations require new digital experiences
New packages, prices and lots of change make customer communications more important than ever
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Why CSPs are investing to transform bill communications
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
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Working at home set to get more expensive as BT claws back the cash
Raises prices across the board and limits its “unlimited” mobile data plans even more
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What you need to know about the coming billquake
CSPs need to act now to avert a customer experience disaster