The merger of four managed service providers creates a significant new player spanning Europe, the US and Asia.
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
Too many so-called digital transformation projects are really IT renewal in digital clothing.
As Asda follows rival Sainsbury’s by introducing a controversial new employment contract, Omnisperience looks at why this can damage brands, operational efficiency and revenues
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers
Adds omnichannel solution to its expanding portfolio
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
Sometimes it’s not just what you say but how you say it that matters. When you don’t communicate clearly, you not only frustrate customers but drive up the cost of clearing up the confusion