customer satisfaction

Tags: customer satisfaction

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

The hard truth about digital trust

A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right

Why you need a QNP

Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition

Episode 7 – Customer Experience Focus

Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Are you ready for idiosyncratic experience and the new mode of marketing?

As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.

Ireland's telecoms industry comes together to agree billing flexibility

Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis

Good news for Telecoms & Media as it bucks the trend on CSAT

Sector is only one to improve on January 2019 scores

Are you ready for Ofcom's new proposals on out-of-contract notifications?

New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.

Trust me – I'm a telco

We’re operating in a trust economy, but how well is your brand doing?

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