Tag: customer satisfaction
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BT launches real time digital interaction platform
Improves digital experience with technology from Amdocs and Lightico
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Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
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The hard truth about digital trust
A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right
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Why you need a QNP
Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
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Episode 7 – Customer Experience Focus
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
