Tag: customer support
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Number portability: text-to-switch isn’t working
The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives
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French tourist gets EUR16,000 billshock
CSPs must do more to protect their customers when travelling
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Subtonomy empowers fully convergent customer support
Adds support for broadband and full fibre networks to its customer support platform
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BT launches real time digital interaction platform
Improves digital experience with technology from Amdocs and Lightico
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Australians wasting millions hanging on telephone
ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
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Mavenir rolls out new contact centre -as-a-service features
Features support more distributed working of CSRs