customer support

Tags: customer support

Customer experience, Digital service providers Teresa Cottam May.21.2021

BT launches real time digital interaction platform

Improves digital experience with technology from Amdocs and Lightico

Customer experience Teresa Cottam Oct.02.2020

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time

Customer experience, Digital transformation, Employee and workforce Morgan Lewis Jun.04.2020

Mavenir rolls out new contact centre -as-a-service features

Features support more distributed working of CSRs