The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives
CSPs must do more to protect their customers when travelling
Adds support for broadband and full fibre networks to its customer support platform
Improves digital experience with technology from Amdocs and Lightico
ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
Features support more distributed working of CSRs
