Tag: CX
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Number portability: text-to-switch isn’t working
The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives
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Subtonomy reveals key insights into customer behaviour in Nordics
Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
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Subtonomy empowers fully convergent customer support
Adds support for broadband and full fibre networks to its customer support platform
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Joining the dots inside the telco – what dunning and onboarding have in common
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
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Why a policeman’s lot is not a happy one (aka personalised support 101)
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable
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Subtonomy expands to meet surge in demand
Opens new offices and expands team to support Asia, Middle East and Africa