The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives
Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
Adds support for broadband and full fibre networks to its customer support platform
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable
Opens new offices and expands team to support Asia, Middle East and Africa
Telecoms is increasingly struggling to describe what it is and what it does, and that’s a problem
Telenet extends relationship with Sandvine to support high-quality application experiences and innovative application and usage plans
New unified cloud engagement hub revealed as key piece of CSG’s market vision
CSPs often chase change. You might say that’s inevitable as innovative tech companies. But according to Jeff Bezos, focusing on fundamentals that don’t change is actually the key to success
