CX

Tags: CX

Episode 7 – Customer Experience Focus

Capita’s Alan Linter talks call centres, CX innovation and metrics |Chief Analyst Teresa Cottam introduces the new customer experience category DCES|Conversity’s Haj Muntz talks about why it’s so important to pay attention to buying and onboarding |Verizon’s Radha Sankaran discusses how Verizon is innovating CX |

Swisscom makes plans with TEOCO

Will use TEOCO’s software to plan its 5G radio network

Trusted Home now available for cable operators

CCAPS partners Irdeto and Minim roll out comprehensive new offering aimed at cable market

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

CPE vendors opt for OpenSync

Vendors say OpenSync, WiFi 6 and next-generation CPE create a killer CCAPS combination to boost ARPU and loyalty

Virgin Media rolls out CCAPS offer

Intelligent WiFi Plus service will boost in-home connectivity, speed and control

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed

Cerillion rolls out raft of new features

New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

The Bill is Dead: Long Live the Bill!

CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?

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