CX

Tags: CX

Number portability: text-to-switch isn’t working

The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives

Subtonomy reveals key insights into customer behaviour in Nordics

Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs

Subtonomy empowers fully convergent customer support

Adds support for broadband and full fibre networks to its customer support platform

Joining the dots inside the telco – what dunning and onboarding have in common

Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink

Why a policeman’s lot is not a happy one (aka personalised support 101)

Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable

Subtonomy expands to meet surge in demand

Opens new offices and expands team to support Asia, Middle East and Africa

The telecom identity crisis

Telecoms is increasingly struggling to describe what it is and what it does, and that’s a problem

Telenet aims for ‘amazing customer experiences’ with the help of Sandvine

Telenet extends relationship with Sandvine to support high-quality application experiences and innovative application and usage plans

CSG launches Xponent

New unified cloud engagement hub revealed as key piece of CSG’s market vision

Want to know the secret of telecoms success in the next 10 years? Here’s what Jeff Bezos reckons

CSPs often chase change. You might say that’s inevitable as innovative tech companies. But according to Jeff Bezos, focusing on fundamentals that don’t change is actually the key to success

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