DCES

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Vexus Fiber selects Netcracker stack

Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service

CSG flies a kite for customer engagement, acquiring Kitewheel

Second acquisition this year for CSG is focused on rounding out its customer engagement portfolio and diversifying its customer base

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

Episode 9 – Digital inclusion

Episode 9 – Digital inclusion Chief Analyst Teresa Cottam talks about how digital inclusion impacts networks, handsets, processes, systems and communications ft David Hennell from 4G Internet, Dion Price from Trustonic, Jana Van Dam from Calvi.

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

Episode 7 – Customer Experience Focus

Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

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