Tag: DCES
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Vexus Fiber selects Netcracker stack
Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service
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CSG flies a kite for customer engagement, acquiring Kitewheel
Second acquisition this year for CSG is focused on rounding out its customer engagement portfolio and diversifying its customer base
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Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
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Episode 9 – Digital inclusion
Episode 9 – Digital inclusion Chief Analyst Teresa Cottam talks about how digital inclusion impacts networks, handsets, processes, systems and communications ft David Hennell from 4G Internet, Dion Price from Trustonic, Jana Van Dam from Calvi.
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Want to optimise the digital experience? You better pay attention to the small print
Lightico brings out new offering to improve the process of communicating T&Cs
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Episode 7 – Customer Experience Focus
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.