Tag: EE
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BT launches real time digital interaction platform
Improves digital experience with technology from Amdocs and Lightico
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Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
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The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
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Working at home set to get more expensive as BT claws back the cash
Raises prices across the board and limits its “unlimited” mobile data plans even more
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Sky points the way to the data highground
But service providers innovate tariffs to change perceptions and improve customer engagement?
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First of 24 mobile notspot infills goes live in Scotland
24 masts scheduled to be rolled out in next 2 years to infill notspots in rural areas