EE

Tags: EE

BT launches real time digital interaction platform

Improves digital experience with technology from Amdocs and Lightico

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed

Working at home set to get more expensive as BT claws back the cash

Raises prices across the board and limits its “unlimited” mobile data plans even more

Sky points the way to the data highground

But service providers innovate tariffs to change perceptions and improve customer engagement?

First of 24 mobile notspot infills goes live in Scotland

24 masts scheduled to be rolled out in next 2 years to infill notspots in rural areas

Good news for Telecoms & Media as it bucks the trend on CSAT

Sector is only one to improve on January 2019 scores

BT opens SRN negotiation with big numbers

UK government urges operators to get a deal done

Roaming charges to return after Brexit – pull the other one!

There are strong commercial and strategic reasons why this is bogus news

Tackling the blackspots – is enforced national roaming the answer?

Rural customers should not have to step outside to use their mobile, committee says

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