Tag: loyalty
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The hard truth about digital trust
A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right
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Are telcos really set to abandon personalisation?
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
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Marketers are routinely ignoring one of their best marketing channels. Want to know what that is?
Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose
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Working at home set to get more expensive as BT claws back the cash
Raises prices across the board and limits its “unlimited” mobile data plans even more
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Four words that transform relationships. Do you know what they are?
B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.
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Broadband Genie reveals best broadband networks in UK
Hyperoptic, Zen Internet, Sky Broadband and the Post Office all win awards for broadband services