Adds support for broadband and full fibre networks to its customer support platform
One of the first examples of CCAPS in Africa has been rolled out by South Africa’s MCG
Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
Intelligent WiFi Plus service will boost in-home connectivity, speed and control
Moving beyond silos of customer experience means creating a coherent digital experience.
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.
DX, CX and UX are the buzz words of the moment. How are they related?
