ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
Buys integrated cloud-based omnichannel marketing platform.
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
Features support more distributed working of CSRs
But what does the acquisition mean for telecoms service providers and vendors?
Adds omnichannel solution to its expanding portfolio