Tag: omnichannel
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Subtonomy expands to meet surge in demand
Opens new offices and expands team to support Asia, Middle East and Africa
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Telenet upgrades OCS
Telenet announces it has successfully replaced its online charging system, as part of its transformation and consolidation programme
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Exacaster boosts telco offer management performance with launch of AI-powered marketing solution
Offers telecoms firms chance to try new solution for free
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Australians wasting millions hanging on telephone
ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
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SAP snaps up omnichannel customer engagement provider Emarsys
Buys integrated cloud-based omnichannel marketing platform.
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The customer still isn’t king in telecom-land
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?