omnichannel

Tags: omnichannel

Subtonomy expands to meet surge in demand

Opens new offices and expands team to support Asia, Middle East and Africa

Telenet upgrades OCS

Telenet announces it has successfully replaced its online charging system, as part of its transformation and consolidation programme

Exacaster boosts telco offer management performance with launch of AI-powered marketing solution

Offers telecoms firms chance to try new solution for free

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time

The customer still isn’t king in telecom-land

Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?

Mavenir rolls out new contact centre -as-a-service features

Features support more distributed working of CSRs

Tech M snaps up Dynacommerce

Adds omnichannel solution to its expanding portfolio

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