Tag: onboarding
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The Bill is Dead: Long Live the Bill!
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
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March 2020 podzine
Featuring interviews, advice and views for telecoms service providers and large enterprises
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Episode 3 – Digitalisation: risk and opportunity
Telecoms industry podcast Omnizine, from industry analysts Omnisperience, looks at how COVID-19 has accelerated digitalisation and increased risk
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Telecoms through the looking glass: bad deals, bad data, bad customer service
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
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Why no more paper bills is both a problem and an opportunity
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.