Is it time to ban UK teens from using smartphones?
Should mobiles have health warnings or be banned entirely? It’s become fashionable to think so.
Are UK CSPs ready for changes in billing and notification requirements?
Over the next 12 months UK customers will get new rights that affect key processes such as billing and termination. But will the industry grasp the opportunity to transform their relationship with customers or do the bare minimum to comply?
The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
Clearview AI breach – a flaw not a hack. Isn’t that an oxymoron?
The breach raises even more concerns about misuse of facial recognition tech