Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
The breach raises even more concerns about misuse of facial recognition tech
Rules will be extended to OTT services, will promote cross-authority and cross-border co-operation and will mandate encryption
EC signals action on chargers as electronic waste continues to rise
Combination of assets creates a EUR60 million security firm
