Over the next 12 months UK customers will get new rights that affect key processes such as billing and termination. But will the industry grasp the opportunity to transform their relationship with customers or do the bare minimum to comply?
Participants in the recent EURACTIV-GIGAEurope Digital Debate discuss the nature of trust in tech and how it can be rebuilt in Europe
Partners Irdeto and Minim join forces with Microimpuls to bring CCAPS to Russian market
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
The breach raises even more concerns about misuse of facial recognition tech
Rules will be extended to OTT services, will promote cross-authority and cross-border co-operation and will mandate encryption
EC signals action on chargers as electronic waste continues to rise
Combination of assets creates a EUR60 million security firm